You must read and agree with our terms and conditions before buying. When buying goods from our website you enter an agreement with The agreement will be concluded when the money will reach our bank account (24 hours).

The blinds we sell are made according to your sizes. Please understand that it is your own responsibility to take the correct measurements of your window. You do not have to deduct from your measurements to make sure our products will fit perfectly into your windows. We cannot accept returns and make refunds if you have given us wrong measurements. We will not be able to resell those products and therefore we will not be able to refund the money. If you decide to buy from our website and the sample has been presented to you online you agree that there might be a color difference between the online sample and real sample. The big pictures showing the room decor on the product page are for illustration purposes only. In order to see the sample you must click "Download Sample". We provide the highest quality pictures of the samples online and we do not make any refunds based on color difference. Because monitor colours vary dramatically, please order free samples if exact colour is important to you.

We reserve the right to name the products on the website differently from our manufacturer. The name on the boxes delivered might vary from the name of the product online. Please always compare the product with the sample sent.

We reserve the right to ask for more supporting documents if our system gives a risk score to a certain transaction. The customer must provide the requested documents/information within 3 working days. The order will be on hold and cancellations are not allowed.

We specify the delivery time needed on every quotation we make or on the page of the product. Please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (within 24 hours). Most of our blinds are made to measure and we would need time to make them and deliver and so we would ask for your patience. The specified delivery terms do not apply during busy times of the year like: Bank Holidays and Christmas. There is also the out of stock situation when wooden slats or fabrics are out of stock. As per our manufacturer's terms and conditions cancellations are not possible because the headrails get made and they will wait for fabrics or wooden slats. Once all the parts are in stock your blinds will be treated as urgent. You must agree not to buy made to measure blinds, curtains, shades, awnings or shutters from us and try to return these products or cancel the order after seven days according to the Distance Selling Regulations (DSRs) as the made to measure blinds, curtains (custom products) are excluded under Distance Selling Regulations Act.

Please note that real wood products being 100% natural products are subject to colour variation according to the timber used in the manufacturing of the blinds as well as the production batches they come from. We recommend customers to order as soon as possible after receiving a sample in the post. Also we do not recommend these products to be used in spaces with high humidity or moisture like bathrooms.

The timber used to manufacture wooden blinds is mainly basswood and named by manufacturers how they like. We reserve the right to rename them when two manufactures have the same name on a similar product and if blinds with different slat sizes are similar in colour and named differently by the manufacturer.

Customers should be aware that the blinds industry is different from other industries as explained above in terms of the wood species used. For example in the flooring industry “walnut floor” will be made of walnut the actual walnut tree, blinds will be made of basswood or other timbers and painted to look like walnut. Therefore, if you have walnut floor in your house and your are trying to match it with our blinds you should first request a sample in the post to compare before placing the order. In case we sell blinds made from exact wood species will add "real" to their name e.g. "real walnut".

Installation instructions and the pictures provided in the “How to Install” page should be used for the sole purpose of understanding how a blind works and the manner in which it should be properly installed as the operation system and various fitting parts may vary from one manufacturer and the instructions provided together with the products upon delivery should be used to set them up. This will not affect the operation of the blind in any way. Should you have any technical questions or need special blinds parts, always contact us before placing an order.

Redelivery charge: In the case the carrier has tried to deliver and the customer wasn't in and the carrier has left a card or a message on the phone and the customer has not contacted the carrier in order to arrange a convenient time for delivery we will apply a (8-10 pounds) redelivery charge.

The information that we request and gather from you will be used in accordance with the Data Protection Act 1998.

The information we will collect about you:

• your name
• address
• phone number
• email address

Your credit card details will be collected by the Epdq. This is a merchant service from Barclays Bank.
We will not store your details and we will not sell or offer them to third party. We will only use your details to process your order.